Your privacy is important to us. It is Lumen Energy's policy to respect your privacy regarding any information we may collect from you across our website, https://getlumen.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly except when required to by law. We don’t share any personally identifying information with third parties unless it is directly relevant to Lumen providing energy-related services to you.
We use third-party analytics tools, such as Google Analytics and Mixpanel, to help us understand how users interact with our website. These tools may collect information like your IP address, browser type, device information, and browsing behavior while on our site. This data helps us improve our website performance and user experience.
If you prefer to limit the data collected by Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on.You can learn more about how Mixpanel handles data by visiting Mixpanel’s Privacy Policy.
We also use Google Fonts to display custom web fonts. When you visit our site, your browser may request fonts directly from Google’s servers. As a result, your IP address may be transmitted to Google. You can learn more by reviewing Google’s Privacy Policy.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of June 1, 2020.